I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. Sands Beach Bar 6. Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Dominican Republic Adults Only and Adult Friendly Hotels, Hotels with Infinity Pools in Dominican Republic, Spring Break Resorts in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. Does Royalton Splash Punta Cana offer any business services? The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Cordially, Royalton Splash Team. 2. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). Alexis at the lobby bar was so nice even made up his own shot for us to take. Warm regards from paradise, Royalton Splash Team. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. After settling into our room, we naively called to reserve a restaurant for the next day. Guess what? Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. 6. We continuously train our staff, and we have already shared your review with our managers. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). Top room amenities include a minibar, air conditioning, and a flat screen TV. Which languages are spoken by the staff at Royalton Splash Punta Cana? Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. Yes, guests often enjoy the park view available here. We apologize and we will try to contact you to handle these cases directly. Fourth Point: No Diamond service at the Royalton Splash. There are more places to choose from in the Punta Cana area. Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. How can you be a resort in the Carribean without beach volleyball? Not a single clock in the entire resort. And this is bow we learned that Memories Splash changed its name to Royalton Splash. Is parking available at Royalton Splash Punta Cana? Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Royalton Splash Punta Cana, Punta Cana: 10 993 hotelekről írt vélemény, 10 618 utasok által készített fénykép és nagyszerű ajánlatok erről: Royalton Splash Punta Cana, amely 46./167 hotelek legnépszerűbb Punta Canában, és a Tripadvisoron 4,5/5 értékelést kapott. First Point: No social Distancing! The Royalton reality was different: 1. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. We apologize for any inconvenience you may have had during your stay at the hotel. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. They will implement necessary improvements to continue giving the best possible service to our guests. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). They will implement necessary improvements to continue giving the best possible service to our guests. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. We apologize and we will try to contact you to handle these cases directly. Fifth and Sixth Points: Diamond Club service is a myth. Spanish speakers seem to be served faster than English speakers. Not a single clock in the entire resort. We have taken all your comments and have sent them to the general department for a solution as soon as possible. See 11,027 traveller reviews, 10,642 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 166 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. The staff is what makes this a nice resort. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Hand foot and mouth disease!!! Had a nice new yrs getaway. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. 5. What food & drink options are available at Royalton Splash Punta Cana? 4. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. Sincerely, Royalton Punta Splash Team. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Splash Team. The staff is what makes this a nice resort. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Bubbles Pool Bar. Eventually an attendant indicated we should call the following day as of 8am. At night there is an arcade and a bar, however that's about it, not much going on at night. As for sleeping.... really hard to do. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. Which popular attractions are close to Royalton Splash Punta Cana? Book Royalton Splash Punta Cana, Punta Cana on Tripadvisor: See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. There are more places to choose from in the Punta Cana area. Doors slam shut to rooms, people call down the halls... REALLY noisy. / Gorąco polecam! I was shocked our resort would do this during a pandemic. I know that this happened to other guests too, as I discussed it with another guest on the flight home. I indicated we were informed of the 24 hour advance reservation. Yes, guests often enjoy the park view available here. He provided two other numbers to call. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Royalton Splash Punta Cana: Hezká rodinná dovolená v karibiku - Na webu Tripadvisor naleznete 11 093 recenzí cestovatelů, 10 313 fotografii a výhodné nabídky pro Royalton Splash Punta Cana. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. The bad: Check in took almost three hours! We apologize for any inconvenience you may have had during your stay at the hotel. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). - Xem 50.021 ảnh chân thực và video về Royalton Splash Punta Cana của các thành viên Tripadvisor We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.003 beoordelingen, 10.625 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.45 van 162 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. See 11,003 traveller reviews, 10,625 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 162 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. See more questions & answers about this hotel from the Tripadvisor community. Now £122 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Which popular attractions are close to Royalton Splash Punta Cana? Fifth and Sixth Points: Diamond Club service is a myth. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. See more questions & answers about this hotel from the Tripadvisor community. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Doors slam shut to rooms, people call down the halls... REALLY noisy. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. It started with the check in, which kept us in line for over 2 hours before we got our room. What are some of the property amenities at Royalton Splash Punta Cana? At this point I was about to leave and go elsewhere (I should have). With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Réserver Royalton Splash Punta Cana, Punta Cana sur Tripadvisor : consultez les 11 089 avis de voyageurs, 10 707 photos, et les meilleures offres pour Royalton Splash Punta Cana, classé n°46 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. When I checked into my family suite there was only pop in the fridge. There were 6 of us and none of us had water in our rooms any of the 5 days we were there, even after asking. Sincerely, Royalton Punta Splash Team. Alexis at the lobby bar was so nice even made up his own shot for us to take. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). As for sleeping.... really hard to do. I know that this happened to other guests too, as I discussed it with another guest on the flight home. Sincerely, Royalton Splash Team. Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. Top room amenities include a minibar, air conditioning, and a flat screen TV. Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Pet Friendly Hotels in Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Dominican Republic Adults Only and Adult Friendly Resorts, Hotels with Balconies in Dominican Republic, Dominican Republic Hotels With Entertainment, Hotels with Restaurants in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. So we drove over to the. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. So we drove over to the. Are any cleaning services offered at Royalton Splash Punta Cana? It is an extremely inefficient and disorganized system. Royalton Splash Punta Cana, Punta Cana Picture: photo3.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. No answer. Splash Pool Bar. We continuously train our staff, and we have already shared your review with our managers. Are there opportunities to exercise at Royalton Splash Punta Cana? As for the Splash section (formerly Memories) the new website provides this info: "With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa" so I would believe that you would have access to the general areas of the PC side but not DC areas unless staying in DC at Splash. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Enjoy refreshing drinks at the following Memories Splash Punta Cana bars: Lobby Bar. How can you be a resort in the Carribean without beach volleyball? I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. Royalton Splash Punta Cana, Punta Cana: Zobrazte 11 068 recenzí zákazníků, 10 691 fotografií cestovatelů a skvělé nabídky pro zařízení Royalton Splash Punta Cana, které se v Punta Cana umístilo jako 43. z 170 hotely a je ohodnocené na Tripadvisor jako 4,5 z 5 Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. Warm regards from paradise, Royalton Splash Team. 7. The Royalton reality was different: 1. received the receipt, even after calling 3 times and emailing. What are some restaurants close to Royalton Splash Punta Cana? We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. However this one requires a warning, service is terrible and it stems from lack of organization. Room types may vary. This is the version of our website addressed to speakers of English in the United States. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. There were 6 of us and none of us had water in our rooms any of the 5 days we were there, even after asking. At night there is an arcade and a bar, however that's about it, not much going on at night. Now £116 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. We signed up, parked our car and lugged our baggage to our Suite. The buffet staff are doing their best and covid doesn't help, I'll give em that. Now $171 (Was $̶2̶1̶1̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. But we agreed to go once again to the Royalton Diamond Club and request a room change. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Answer 1 of 9: I'm 35 travelling with my 18 yr old nephew on April 18. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. Swim up bar is overcrowded and people just hover around. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. See 11,089 traveler reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. First Point: No social Distancing! Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. There is no beach volleyball at the Royalton! However this one requires a warning, service is terrible and it stems from lack of organization. Stay tuned for the rest of this review... Dear sjp3003 , We apologize for the inconvenience you are currently experiencing at the hotel. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. This was not the norm prior to the locals swarming the resort. The a la cart (specialty. However, the management is non existent or incompetent. The poor staff was there well after dark trying to collect it all. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. XS Night Club. I indicated we were informed of the 24 hour advance reservation. The buffet staff are doing their best and covid doesn't help, I'll give em that. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Guess what? Sincerely, Royalton Splash Team. We've been to both Memories Splash and Royalton beforehand. Only one of our two wake up calls ever came through to us. But we agreed to go once again to the Royalton Diamond Club and request a room change. The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. more. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Splash bar and entertainment: Royalton Splash Punta Cana - See 11,066 traveller reviews, 10,294 photos, and cheap deals for Royalton Splash Punta Cana at Tripadvisor. Memories guests also enjoy full access to the following bars at Royalton Punta Cana located next door: Score. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). Are any cleaning services offered at Royalton Splash Punta Cana? Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. Swim up bar is overcrowded and people just hover around. We signed up, parked our car and lugged our baggage to our Suite. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. We have taken all your comments and have sent them to the general department for a solution as soon as possible. They appear to have under gone renovations within the last two years. Fourth Point: No Diamond service at the Royalton Splash. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Royalton and went to the Diamond Club. Only one of our two wake up calls ever came through to us. What's the night life like at these resorts? The a la cart (specialty. If you want to play you better sneak into Occental or the Riu. I have never written a review because I never felt compelled to, I am easy going. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic, Lock in the lowest price from these sites. Social Bar. 7. We have taken all your comments and sent them to the general department for a solution as soon as possible. Are there opportunities to exercise at Royalton Splash Punta Cana? Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. We were never given a map or instructions about eating, or anything! I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Royalton Splash Punta Cana, Punta Cana dès 148€ sur Tripadvisor: Consultez les 11 089 avis de voyageurs, 10 707 photos, et les meilleures offres pour Royalton Splash Punta Cana, classé n°46 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. We drove back to the Splash check in. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, the management is non existent or incompetent. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Does Royalton Splash Punta Cana have any great views? I was shocked our resort would do this during a pandemic. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Please see our partners for more details. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. Does Royalton Splash Punta Cana offer any business services? more. My family and I travel to the carribean every year since 2007, mostly to Cuba. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. Is parking available at Royalton Splash Punta Cana?

Uvu Nursing Program Ranking, Kotlin Substring Negative Index, Clover In Tamil, Western Harnett Middle School Homepage, Ut Austin Jobs For Students, Lol Arabia Finals, Town Of Sullivan Ny Office Hours, Loon Mountain Fall Activities,